With the implementation of the Affordable Care Act, it is crystal clear that the rules are changing while putting many uninformed and confused patients in the drivers seat.
Providers are already feeling an increase in:
- Repeat Admissions
- Non-Compliant Patients
- Unsatisfied Patients
- Bad Debt
These factors are elements in the revenue cycle that create stress, clog the system and impede results.
To effectively deal with the added load, providers must now engage patients early and often to identify areas that restrict compliance of care directives and uncover barriers to payment.
How Putnam Health Advocates Can Help
We help patients understand:
- What is expected from the provider and the patient
- What healthcare services are available to the patient
- What healthcare payment options are available
- After treatment, what’s next?
We educate patients about their healthcare team:
- Case Managers
- Social Workers
- Discharge Planners
- External Health Advocates
Engaging patients early and often helps reduce and eliminate obstacles that prevent favorable outcomes. Our Provider Advocacy Services helps providers solve problems earlier in the “patient experience” process that could negate positive outcomes, including those tied to bottom-line business health.
Our focus at Putnam Health Advocates is to keep the patient-provider process running smoothly by implementing a measurable patient experience process that is seamless and transparent.